Privacy Policy

Effective Date: April 1, 2026

Laévo (“we”, “our”, or “us”) is committed to protecting your personal information and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

We collect information necessary to provide personalized prescription skincare services.

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Payment information (processed securely via third-party providers)

Health Information

  • Skin concerns and history

  • Medical history relevant to treatment

  • Medication use

  • Sensitivity and treatment history

Identity Verification

  • Government-issued photo ID (for prescription verification)

Visual Data

  • Photos of your skin submitted during assessment

2. How We Use Your Information

Your information is used to:

  • Conduct your skincare assessment

  • Allow licensed medical professionals to review your case

  • Prescribe appropriate treatment

  • Prepare and dispense your personalized formula

  • Process payments and manage subscriptions

  • Communicate with you regarding your treatment and orders

  • Improve our services

We do not use your personal health information for marketing without your consent.

3. Consent

By using Laévo and submitting your information, you consent to the collection, use, and disclosure of your information as outlined in this policy.

You may withdraw consent at any time, subject to legal and contractual restrictions.

4. Disclosure of Information

We only share your information when necessary to provide our services.

This may include:

  • Licensed medical professionals reviewing your assessment

  • Licensed Canadian compounding pharmacies preparing your prescription

  • Secure payment processors handling transactions

  • Technology providers supporting our platform (e.g., website hosting, forms, email systems)

We do not sell or rent your personal information.

5. Data Storage & Security

We take reasonable safeguards to protect your information, including:

  • Secure servers

  • Encrypted data transmission

  • Restricted access to sensitive information

Your data may be stored on secure servers located in Canada or other jurisdictions where our service providers operate, in compliance with applicable privacy standards.

6. Retention of Information

We retain your information only as long as necessary to:

  • Provide services

  • Comply with legal and regulatory obligations

  • Maintain medical and prescription records

7. Your Rights

Under PIPEDA, you have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Withdraw consent (subject to legal limitations)

To make a request, contact us at:
support@laevo.ca

8. Cookies & Website Data

We may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze usage patterns

  • Enhance user experience

You can adjust your browser settings to decline cookies.

9. Third-Party Services

We may use third-party providers for:

  • Website hosting (e.g., Squarespace)

  • Payment processing

  • Email communication

  • Form and assessment tools

These providers are required to maintain appropriate privacy and security standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

Laévo
Email: support@laevo.ca
Location: Ontario, Canada