Terms & Conditions
Effective Date: April 1, 2026
Welcome to Laévo. By accessing or using our website and services, you agree to the following Terms & Conditions.
1. About Laévo
Laévo is a personalized prescription skincare platform that provides access to customized formulations following an online assessment and clinical review by a licensed medical professional.
Laévo does not replace in-person medical care and is not intended for emergency use.
2. Eligibility
By using Laévo, you confirm that:
You are at least 18 years of age
You are legally able to consent to medical-related services
The information you provide is accurate and complete
We reserve the right to refuse service if eligibility requirements are not met.
3. Medical Services Disclaimer
Laévo facilitates access to licensed medical professionals and compounding pharmacies.
All prescriptions are issued at the discretion of a licensed medical professional
Not all users will be approved for treatment
Treatment decisions are based on clinical judgment and safety
Use of Laévo does not guarantee a prescription.
4. No Medical Emergency Services
Laévo is not intended for urgent or emergency medical concerns.
If you are experiencing a medical emergency, seek immediate in-person medical care.
5. User Responsibilities
You agree to:
Provide accurate and truthful information
Upload valid identification when required
Follow instructions provided with your treatment
Use products only as directed
Failure to do so may affect treatment outcomes and safety.
6. Orders & Prescriptions
All products:
Are prescription-based
Are personalized and made to order
Require clinical approval before processing
We reserve the right to decline or modify treatment based on medical review.
7. Pricing & Payment
Prices are displayed in Canadian dollars
Payment is required at the time of order processing
Final pricing depends on your personalized formula and add-ons
Laévo reserves the right to update pricing at any time.
8. Subscription & Billing
Laévo operates on a recurring subscription model:
Orders are processed every 30 days
You will receive a reminder before each billing cycle
You may pause, skip, or cancel before your next billing date
Failure to update or cancel before billing may result in charges.
9. Shipping & Delivery
Orders are shipped after prescription approval and compounding
Delivery times are estimates and may vary
Laévo is not responsible for delays caused by carriers
10. No Refund Policy
Due to the nature of our products:
All formulas are personalized and prescription-based
Products are made specifically for you
We do not offer refunds once an order has been processed.
If you experience concerns, contact us for support and potential adjustments.
11. Results Disclaimer
Individual results may vary.
Laévo does not guarantee specific outcomes, as results depend on:
Skin type
Condition severity
Treatment adherence
12. Limitation of Liability
To the maximum extent permitted by law, Laévo is not liable for:
Adverse reactions resulting from misuse
Inaccurate information provided by users
Delays in delivery or service interruptions
Indirect or consequential damages
13. Intellectual Property
All content on this website, including text, branding, and design, is the property of Laévo and may not be used without permission.
14. Privacy
Your use of Laévo is also governed by our Privacy Policy, which outlines how your information is collected and used.
15. Modifications
We may update these Terms & Conditions at any time.
Changes will be posted on this page with an updated effective date.
16. Governing Law
These Terms & Conditions are governed by the laws of the Province of Ontario and applicable Canadian laws.
17. Contact
If you have questions regarding these Terms & Conditions:
Laévo
Email: support@laevo.ca
Location: Ontario, Canada